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New (0-1 Day)
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Pending (2-15 Days)
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At Risk (15-20 Days)
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Escalated (20+ Days)
Unified Service Desk & SOP Governance.
Streamline IT, HR, and Job Order requests alongside real-time SLA aging and standard operating procedure compliance in one workspace.
IT, HR & Job Order Ticketing
End-to-end request routing, activity flows & closure tracking
Live SLA & Aging Intelligence
Automated business/calendar hour tracking & breach escalations
Centralized SOP Repository
Version-controlled policies, revisions & department queues
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