HOLLER - Ticket Parameters & Workflow Configuration

Unified Service Desk & SOP Governance.

Streamline IT, HR, and Job Order requests alongside real-time SLA aging and standard operating procedure compliance in one workspace.

IT, HR & Job Order Ticketing End-to-end request routing, activity flows & closure tracking

Live SLA & Aging Intelligence Automated business/calendar hour tracking & breach escalations

Centralized SOP Repository Version-controlled policies, revisions & department queues

Sign in to HOLLER

OR SIGN IN WITH CREDENTIALS

Employee ID or Corporate Email

Password

Select Service Ticket or SOP Item to Configure Parameters:

Select a Service Ticket from the dropdown above to configure its Request Category, Entity, Related Ticket, Additional Activities (flow of the whole ticket), Notes, and Closure Notes.

💻 IT Ticket Categories

IT Request

👥 HR Ticket Categories

HR Request

🔧 Job Order Categories

Job Order

Corporate Entities / Business Units

Define legal entities and business units selectable when creating or categorizing a Service Ticket.

Additional Activities (Ticket Flow) Step Builder

Build, reorder, and edit the step-by-step workflow checklist for each ticket request type (IT, HR, and Job Order). New service tickets automatically inherit these steps without showing the step builder on the ticket creation form.

💻 IT Ticket Activity Flow Builder

👥 HR Ticket Activity Flow Builder

🔧 Job Order Activity Flow Builder